Made by Semesta

Frequently Asked Questions

SEME by Semesta offers thoughtfully created fashion pieces designed with an elevated, feminine, and refined point of view. Our collections include robes, knitwear, and selected fashion essentials released through Made by Semesta.

This depends on the product. Some items are available as ready stock, while certain pieces may be prepared in limited quantities or follow a stated processing timeline. Please refer to each product page for the most accurate information.

Each product page includes size information to help guide your selection. We recommend reviewing all measurements carefully before placing an order, as returns for incorrect size choice are generally not accepted.

We do our best to present colors as accurately as possible. However, slight differences may occur due to photography, lighting, and individual screen settings.

Yes, we offer international shipping to selected destinations. Availability will depend on courier coverage and destination serviceability.

No, unless clearly stated otherwise. International customers are responsible for any customs duties, import taxes, or destination-related charges required by their country.

Processing time depends on product readiness and order volume. Shipping time varies depending on the destination and customs process for international orders. Estimated timelines are usually shown at checkout.

If your order has not yet been processed, we may be able to assist. Once an order has entered processing or shipment, changes or cancellations may no longer be possible.

Please contact us within 3 days of delivery with your order number and supporting photos. We will review the matter and assist accordingly.

We only accept returns or refunds for approved cases like wrong items or verified defects. We generally do not accept returns for change of mind or exchanges for different sizes.

You may reach us through Email at info@madebysemesta.com or via WhatsApp. Our team is based in Bali, Indonesia.