Effective Date: 24/03/2026

 

At SEME by Semesta, we prepare every order with care and attention. This Shipping & Delivery Policy outlines how we process, dispatch, and deliver your order, including key responsibilities related to timing, shipping fees, and international delivery.

1. Order Processing

Orders are processed within the timeframe stated on the product page, at checkout, or in your order confirmation.

Processing time may vary depending on:

• product availability

• order volume

• payment verification

• special launches or limited releases

• weekends and public holidays

Please note that processing time is separate from shipping time.

Orders will only be prepared once full payment has been received and confirmed.

2. Shipping Destinations

We offer shipping to selected domestic and international destinations, subject to courier coverage and service availability.

Shipping availability may vary based on:

• destination country

• local courier access

• customs regulations

• current logistics conditions

If we are unable to deliver to your destination after an order is placed, we will contact you to arrange the most appropriate next step.

3. Shipping Methods

Available shipping methods will be presented at checkout or confirmed during the order process, depending on the system used.

We work with trusted third-party shipping providers for both domestic and international deliveries. The chosen courier may vary based on destination, package size, and operational availability.

4. Delivery Estimates

Estimated delivery times vary according to destination and selected courier service.

Please note that:

• all delivery timelines are estimates only

• delays may occur during peak periods, holidays, or customs clearance

• international shipments may require additional transit time

Once an order has been dispatched, delivery timing falls under the responsibility of the shipping provider.

5. Shipping Fees

Shipping charges are calculated based on factors such as:

• destination

• package weight or volumetric weight

• selected shipping method

• total order size

Shipping fees will be shown at checkout or communicated before dispatch, as applicable.

Unless otherwise stated, shipping charges are non-refundable.

6. Customs Duties and Import Taxes

For international orders, any customs duties, import taxes, local handling fees, or related destination charges are the responsibility of the customer.

These charges are determined by the destination country and are not included in the product price or shipping fee unless expressly stated.

We are not responsible for customs-related delays, charges, or delivery interruptions in the receiving country.

7. Shipping Address Responsibility

Customers are responsible for ensuring that all shipping details provided are complete and accurate.

Please ensure that:

• the recipient’s name is correct

• the full address is accurate

• the postal code is complete

• the contact number is active and reachable

We are not responsible for failed deliveries, returned parcels, or additional charges resulting from incorrect or incomplete address information provided at checkout.

8. Tracking Information

Where tracking is available, shipment details will be provided once your order has been dispatched.

Please allow some time for tracking updates to appear after the package has been handed over to the courier.

If you do not receive shipping information within the expected dispatch period, you may contact us using the details listed below.

9. Delivery Delays

While we always aim for smooth and timely delivery, delays may occur due to circumstances beyond our control, including:

• courier disruptions

• customs inspections

• weather conditions

• peak-season congestion

• transport restrictions

• force majeure events

Such delays do not automatically qualify an order for cancellation or refund.

10. Failed Delivery and Returned Parcels

If a parcel is returned to us due to:

• incorrect address details

• repeated failed delivery attempts

• recipient unavailability

• refusal to accept the parcel

• unpaid customs or import charges

the customer may be responsible for:

• re-shipping costs

• return handling fees

• non-refundable shipping charges already incurred

If the customer chooses not to proceed with re-shipment, any refund issued will exclude shipping and related non-refundable costs.

11. Lost or Damaged Parcels

If your parcel arrives damaged, or if you believe it has been lost in transit, please contact us as soon as possible with:

• your order number

• clear photos of the parcel and item, if damaged

• any relevant delivery information

We will do our best to assist in opening an investigation with the shipping provider. Final outcomes may depend on the courier’s review process and shipping terms.

12. Delivery Confirmation

Once a shipment is marked as delivered by the courier, the order is considered fulfilled.

If you believe the delivery status is incorrect, we recommend contacting the courier directly first, then informing us so we may assist where possible.

We are not responsible for missing or stolen parcels after confirmed delivery to the address provided at checkout.

13. Split Shipments

In some cases, orders containing multiple items may be shipped separately due to stock readiness, packaging considerations, or operational efficiency.

Where possible, we will inform you if your order will arrive in separate shipments.

14. Contact

For any shipping-related questions, please contact us at:

Made by Semesta / SEME by Semesta
 Email: info@madebysemesta.com
WhatsApp:  +62 877 1730 1543
 Website: www.madebysemesta.com