Effective Date: 24/03/2026

At SEME by Semesta, we value thoughtful service, product quality, and customer trust. Every item is checked with care before dispatch. As our products are fashion pieces produced and handled with attention to detail, returns and refunds are accepted only under specific conditions.

We kindly ask that you read this policy carefully before making a purchase.

1. General Policy

Returns, refunds, or exchanges are only accepted for approved cases as outlined in this policy.

Because of the nature of fashion products, limited stock, and hygiene considerations, not all purchases are eligible for return.

2. Eligible Cases

You may request a return, replacement, or refund if:

• you received the wrong item

• you received an item that arrived damaged

• you received an item with a clear production defect

• your order is incomplete due to our packing error

To be eligible, the issue must be reported within  3 days from the date the package is marked as delivered.

3. Non-Returnable Cases

We do not accept returns, refunds, or exchanges for:

• change of mind

• personal preference

• incorrect size selected by the customer

• slight color differences caused by screen display or lighting

• minor measurement tolerance within reasonable production standards

• items purchased during sale, promotion, discount, or marked as final sale

• items that have been worn, washed, altered, or damaged after delivery

4. Return Conditions

If a return request is approved, the item must be returned in its original condition:

• unworn

• unused

• unwashed

• complete with original tags

• complete with original packaging where applicable

We reserve the right to reject returns that do not meet these conditions.

5. How to Submit a Request

To request a return or refund, please contact us through info@madebysemesta.com  and include:

• your order number

• your full name

• a clear explanation of the issue

• clear supporting photos or videos

• proof of parcel condition upon arrival, if relevant

Requests without sufficient supporting documentation may not be approved.

6. Review and Resolution

Once your request has been reviewed, we will inform you of the outcome and the most appropriate resolution.

Depending on the case, approved resolutions may include:

• replacement item

• store credit

• partial refund

• full refund

We reserve the right to determine the appropriate resolution based on the nature of the issue, product condition, and supporting evidence provided.

7. Return Shipping

If the return is approved due to an error on our side, such as a wrong item, verified defect, or confirmed damage prior to delivery, return shipping may be covered or reimbursed by us where applicable.

If a return is exceptionally approved for reasons outside our responsibility, shipping costs remain the responsibility of the customer.

8. Refund Processing

Approved refunds will be returned to the original payment method unless otherwise agreed.

Please allow 14 business days for the refund to be reviewed and processed after approval. Actual receipt timing may vary depending on your bank or payment provider.

Unless the issue was caused by our error, the following may be non-refundable:

• shipping fees

• customs duties

• import taxes

• payment processing fees

9. Exchanges

Exchanges are only offered in approved cases such as:

• wrong item received

• verified product defect

• replacement availability in stock

We do not guarantee exchanges for size preference or change of mind.

10. Contact

For return and refund inquiries, please contact us at:

Made by Semesta / SEME by Semesta
Email: info@madebysemesta.com
WhatsApp:  +62 877 1730 1543